Please follow the steps below to create an account.

Step 1: Click “Login.”
Step 2: Fill in the required fields with your information.
Step 3: Click “Create.”

If you are using a mobile device, open the menu and select “Login.” On the login page, click “Click here to expand or shrink create account form.” Complete the required fields with your information, then click “Create.”

Please follow the steps below to log in.

Step 1: Click “Login.”
Step 2: Enter the username and password that were provided to you.
Step 3: Click “Sign In.”

If you are using a mobile device, open the menu from the top-right corner of the screen and select “Login.” Enter your username and password, then click “Sign In.”

Please follow the steps below to complete your purchase.

Step 1: Click on “Store” to open the shopping page.
Step 2: Apply filters so that only the recordings you are interested in purchasing are displayed.
Step 3: Click the “X” to remove any applied filters, if needed.
Step 4: Click the “Buy” button for the recording you wish to purchase.
Step 5: Click “Add to Cart.” You may add more than one item to your cart on this page.
Step 6: Click either the “Checkout” button or the shopping cart icon located at the top right of the page.
Step 7: Review the items in your cart to ensure they are correct.
Step 8: Click “Proceed to Next Step.”
Step 9: Enter your billing information, ensuring it matches the billing address associated with your credit card.
Step 10: Click “Proceed to Next Step.”
Step 11: Verify your order details.
Step 12: Click “Proceed to Next Step.”
Step 13: Enter your credit card information.
Step 14: Click “Proceed to Next Step.” At this point, your order will be processed. If the payment is successful, you will be taken to a confirmation page displaying your receipt, and a confirmation email will be sent to you.

If you are using a mobile device, open the menu from the top-right corner of the screen and select “Store.” Follow the same steps outlined above to complete your purchase.

Notes:
You may add more than one item to your cart before checkout.
Please ensure your billing information matches the billing address on file with your credit card provider.
Once payment is successful, you will receive both an on-screen receipt and an email confirmation with your order details.

Please follow the steps below to complete a course and obtain your certificate.

Step 1: Click “My Courses & Certificates” to open the Education page.
Step 2: Click “Course” to view the courses you have access to.
Step 3: Use the available filters to display only the courses you are interested in viewing. You may filter by Status or Conference.
Step 4: Click the “X” to remove any applied filters, if needed.
Step 5: Click on the course title to begin.
Step 6: Click “Start Course.”
Step 7: After viewing the entire presentation, click “Next Module” located in the lower-right corner of the player to proceed to the final step.
Step 8: Complete the Session Evaluation questions and click “Submit.”
Step 9: Click “Certificate” to download a copy of your certificate, or click “Exit Course” to return to the Education page.

If you are using a mobile device, navigate to “My Courses & Certificates” to open the Education page and follow the same steps outlined above to complete the course and access your certificate.

Please follow the steps below to download your certificate.

Step 1: Click “My Courses & Certificates” to open the Education page.
Step 2: Click “Certificates” to view your completed courses.
Step 3: Use the available filters to display only the courses you are interested in. You may filter by Conference.
Step 4: Click the “X” to remove any applied filters, if needed.
Step 5: Click “Certificate” to download a copy of your certificate.

If you are using a mobile device, navigate to “My Courses & Certificates” to open the Education page and follow the same steps above to view and download your certificates.

Please follow the steps below to apply a discount code during checkout.

Step 1: Add the desired item(s) to your cart.
Step 2: Click the “Checkout” button.
Step 3: On the checkout page, enter the discount code provided in the “Promo Code” field.
Step 4: Click “Apply” to apply the discount to your order.

If you are using a mobile device, add the desired item(s) to your cart, then tap “Checkout.” On the checkout page, enter the discount code in the “Promo Code” field and tap “Apply” to apply the discount.

Please note that we accept Visa, MasterCard, and American Express only. Other payment methods, including Visa Debit, are not supported on our platform.

If you are experiencing issues during checkout, please try the following steps:

Verify your payment method by ensuring you are using an accepted card type and that all card details, including the card number, expiration date, and security code, are entered correctly. Please also confirm that the billing address matches the address associated with your card.

If possible, try using a different accepted credit card to determine whether the issue is specific to the original card.

Clear your browser cache, as stored cookies or cached data can occasionally interfere with payment processing. Using an incognito or private browsing window may also help.

Contact your bank to confirm that the transaction has not been declined or blocked due to fraud protection or other restrictions.

For the best experience, we recommend using the latest version of Google Chrome when accessing our website.

If available, we also suggest completing your purchase from a laptop or desktop computer, as this may provide a more stable connection and smoother checkout experience than a mobile device.